Sunday, February 4, 2007

Let's Talk Service

Your palms are sweating, you just over-dosed on anti-stress pills, yet you’re still getting that horrible feeling in your stomach, and that’s when you shake the hand of a Bell representative as he asks you “What would you like?” Now wouldn’t it be professional of them to follow through with their original intent and give you what you’d like.

Lets start at the birth of the bullshit. You enter the front door of the dealer and ask for a phone with a plan. After two months of attempting to figure out what happened, you realize the rep made an extra $50 to manipulate you into purchasing exactly what you didn’t want in the beginning.

In about a month you get your first two bills. This is when you realize your getting charged for not one, but two phone numbers. One of which is not even in use. Later after the steam stops blowing out of your ears, you take a closer look at the bills and come across multiple charges that you were not informed of.

Now you figure you should call customer support. Well unfortunately there are a few quick phrases that sum them up. OMG! WTF? STFU!!!! *&#%@!!!! This support team is compared to the Schutzstuffel (SS). They are simply trained to do one thing, to shut you up as cheaply as possibly.


After a long and gruelling experience, when your pubic hair has built up an immunity, you finally get what you want. Does it have to be this painful? Do they actually make more money by torturing you for so long? Either way this company has to work on its professionalism and start worrying about more than the money.

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2 comments:

Chris Gaines said...

Dude! So true...only mine is with rogers. I think they do it on purpose an' hope you don't notice at all...rip off old people an' such.

Thanks for the laugh

Tim Jacobs said...

Watch that apostrophe error in your title, Lorant. "Let's" is a contraction for let us, so therefore takes an apostrophe.